Nancy Jewelers strives for complete customer satisfaction. We are confident that every purchase from Nancy Jewelers.com will meet your expectations and delight you with its high quality and unique design. If, however, you decide to return your purchase, we will gladly refund, replace, or exchange any unworn item within 30 calendar days from the date you receive the order.
Any unworn non-engraved item in its original condition with an undetached security/price tag can be returned for a refund, exchange, or store credit.
Any item that shows any signs of wear or alterations will not be acceptable for return. Engraved, special-sized, or customized orders are not returnable. Please note that returns of items with detached security/price tags (even if a security tag was taken off and reattached later) will not be honored at any time.
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Terms of Refund.
Once your returned item is received, it will be inspected by our Quality Assurance department. Please note that any items that have been damaged, altered, engraved, resized (by a jeweler other than Nancy Jewelers), or showing any signs of wear will not be accepted for return. Once your returned item is inspected and accepted, your refund or exchange will be processed within 5 business days. We will refund the cost of the returned item minus a 15% re-stocking fee which includes merchandise inspection, repolishing, and re-stocking expenses. Please note that shipping, handling, and insurance costs are not refundable. Returned layaway items will be refunded minus the 25% initial deposit. Refunds will be made in the original form of payment; however, payments in the form of a bank wire transfer and money orders will be refunded via company check. Please donít hesitate to contact us at Info@NFJJewelers.com or call us at at (213) 624-9778 if you have any questions regarding our return/refund policy.
Pricing or Product Errors.
Although Nancy Jewelers.com site is constantly updated for accuracy purposes, some unintentional errors or discrepancies may occur, in which case we will inform you immediately.